Supporting and protecting our colleagues and communities

We seek to engage our people, to feel valued and to develop with us; we champion diversity, promote inclusion and ensure equality; we respect and protect human rights and prevent discrimination; and we positively impact our communities.

Commitments and key targets


Our commitments Our key targets
Treating all our colleagues with care and respect
We value and respect our colleagues and create an environment where all colleagues feel informed and engaged. Each year, undertake an engagement survey in each market, publish the headline results and use them to direct local and Group-wide action across key areas including engagement, wellbeing, inclusion, development and retention.
Promoting and protecting safety and wellbeing
We protect the safety of our colleagues and customers and promote our colleagues’ wellbeing. By 2022, building on our current wellbeing activities, develop a holistic strategy including action to support colleagues’ physical, mental and financial wellbeing
Embracing diversity, protecting human rights
We promote an inclusive culture, reflecting the diversity of our local communities and the customers we serve. We respect and protect human rights in our business and supply chain. By 2025, have an inclusive and diverse PLC board and senior leadership team.
Supporting our communities
We support the communities in which we operate through partnerships with charitable and other local organisations. We support children in need in Finland and around the world through our partner SOS Children’s Villages. In 2022, our goal is to raise money for the children and their families affected by the war in Ukraine.